CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! send us an email at info@coconutsundaycouk.com

FAQ

 
How do I track my order

 As Soon as your order is sent you will receive a tracking number by email.

 

 

 

What are your delivery options?

 

We use Royal Mail Service, 

order before 3.pm to be sent that day. Mon-Fri (excluding Bank Holidays).

You can enjoy free standard U,K, delivery,on orders over £100. which can take from 2-5 working days

A signature will be required for both options.

INTERNATIONAL CUSTOMERS

Within Europe (includes Mainland Ireland) - Flat Cost £7.99 (not weight based)- Takes 5-10 working days.

Other worldwide locations - (e.g. Australia, USA, Canada) Flat Cost £12.50- Takes 7-14 working days.

How do I return an item?

 

You can return an item within 14 days from delivery..

The item must be in its original unworn condition,with tags Intact ,Any item found otherwise will not be accepted,. Please allow up to 5 working days to process your return, from date of your delivery to us.

We would strongly advise you to obtain proof of postage with a tracking number, as items lost on return will not be our  responsibility. and will not be processed..

Please return your item with the invoice enclosed, as this will have your details  to process your refund.  This will also have our return address.on it,

Refunds can take 3-5 working days to show up on your account once processed.

Please note returns fee for postage are not refundable,

How can I contact your couriers?
 

You will be sent a link by us with the tracking number, which you can follow on the Royal Mail website

 

 

 

Do you provide International delivery?
 

Yes we do , check our delivery options. Also please be aware for countries outside the E.U your country may have shipping taxes.                                                                           

 

 

 

What is your returns policy

 

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept a return of an unworn item within 14 days of the delivery date. All returned items should be in the original condition as you received it. Unused, unwashed and unworn, (This includes any make-up staining) and still with labels.

 

 

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